Privacy Policy

1. Who is responsible for your data

Data Controller: Infix Venture Limited (trading as Infix Cleaning Services Malta)

Email: info@infixclean.com

Phone: +356 9939 9525

Website: www.infixclean.com

2. What data we collect

When you contact us, request a quote or make a booking we may collect:

• Your full name
• Email address
• Phone number
• Property address for service delivery
• Photos of your property (if uploaded for quoting purposes)
• Payment information (processed securely — we do not store card details)
• Communication history with us via email or WhatsApp

3. Why we collect your data

We use your data solely for the following purposes:

• To respond to your quote request and provide our services
• To send booking confirmations and service reminders
• To issue invoices and process payments
• To communicate with you about your booking or service
• To comply with our legal and tax obligations in Malta

We do not use your data for marketing without your explicit consent. We do not sell or share your data with third parties for commercial purposes.

4. Legal basis for processing

We process your data on the following legal bases:

• Contractual necessity — to fulfil your booking and deliver our service
• Legal obligation — to comply with Maltese tax and employment law
• Legitimate interests — to manage our business operations and communicate with clients

5. How long we keep your data

We retain your personal data for 5 years from the date of your last transaction with us, as required by Maltese tax compliance law. After this period your data is securely deleted unless law requires longer retention.

6. Your rights

Under GDPR you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data where legally permitted
• Right to restriction — request we limit how we use your data
• Right to object — object to processing based on legitimate interests
• Right to portability — receive your data in a portable format

To exercise any of these rights please contact us at info@infixclean.com. We will respond within 30 days.

7. Cookies

Our website uses essential cookies only to ensure the website functions correctly. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser settings at any time.

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All staff who handle client data are bound by confidentiality obligations.

9. Third party services

We use the following trusted third-party services to operate our business:

• HubSpot — for managing client communications and invoicing
• Hostinger — for email hosting
• Canva — for document creation
• WhatsApp Business — for client communication

Each of these services has their own privacy policy and data protection practices.

10. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) Malta at idpc.org.mt.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at infixclean.com/policy. We will notify you of significant changes by email where applicable.